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SHPS Fulfillment Quality Review II

at ADP

Posted: 10/24/2018
Job Status: Full Time
Job Reference #: 164148
Keywords: assembly, quality

Job Description

ADP is hiring a SHPS Fulfillment Quality Reviewer II. In this position you will be responsible for ensuring that all documents contained in an Order Management System order are correct and complete. To accomplish this, the QR must possess several traits. Basic Math and Alpha Numeric Matching are a must to be successful in these roles.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:
  • Multi-tasking skill: The QR will be doing several tasks at once and must be able to handle these tasks quickly and with a 100% accuracy.
  • Attention to detail: Many documents that the QR handles are extremely similar in appearance but may contain totally different information based upon the location to which the document is being mailed.
  • It is absolutely imperative that the QR check all product code numbers upon setup to ensure that the documents arranged on the Pod match the OES order form.
  • This needs to be done at the beginning of each new setup.
  • Management of temporary employees: Many times the QR must manage the work of temporary employees in order to fill the enormous numbers of OES orders.
  • Most orders, once broken down, require the "stuffing" of envelopes at an extremely high rate (several hundred per hour).
  • The QR needs to provide a work environment that encourages the employee to achieve this rate.
  • Interpersonal skills are essential in this job to keep the employee motivated.
  • Quality: The QR must maintain quality standards by following all QR guidelines.
  • Perform all tasks of a QR Level 1
  • Review Print on Demand orders
  • Handle manual processes associated with United States Postal Regulations.
  • This includes but is not limited to Cert Mail and Certificate of Mail, proper placement of addresses to meet postal regulations, hand sealing and meter strips.
  • Assemble, build, and audit Health Carrier orders that include personal health information
  • Oversee the building and auditing of internal S1 and S2 level work
  • Manage a Pod of up to 10 team members (full time or contingent) consisting of 8 builders , 1 set-up, and 1 closer that may contain Personal Health Information for S3 level work.
  • Audit 1 out of 10 completed to ensure 100% accurate for all non PHI related kits.
  • Audit 1 out of 3 for all PHI related kits. At a build rate of 100 kits per hour produce 6,000 non PHI kits per shift with 10 team members and 5,000 kits per shift with PHI related data.
  • Individual is required to manage the work and the team members.
  • Resolve picking and printing issues with the appropriate departments.
  • Learn new client's set-up and assembly requirements.
  • Suspend orders with discrepancies when necessary.
  • Review with Supervisor or Client Service Manager as directed
QUALIFICATIONS REQUIRED:
  • Previous quality review and team lead experience.
  • Previous Fulfillment/Warehousing/PickPack experience

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!