Correct Care Solutions

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Clinical Support Trainer

at Correct Care Solutions

Posted: 12/4/2018
Job Status: Full Time
Job Reference #: 18-57287
Keywords:

Job Description

Job: 18-57287
Location: Kentucky Regional Office, KY, Louisville
Facility: Kentucky Regional Office
Shift:
Job Type: Full-Time
Recruiter: Casie Hardison
Email: CLHardison@CorrectCareSolutions.com

Overview

Our Clinical Support Trainer is responsible for the end user training and technical support for the CCS applications. The Clinical Support Trainer should act as conduit for end user feedback about applications and be their advocate within the KYDOC for end user requirements and solutions.

Qualifications

Education:

  • Clinical/Nursing Background.

Experience:

  • (3) or more years in a Clinical support roll or (2) or more years in a Correctional Healthcare Roll.
  • Current knowledge of PC’s, Windows Operating Systems and Microsoft Knowledge.
  • Excellent written and verbal communication skills. 
  • Ability to speak and train comfortably, with technical and non-technical users.

Licenses/Certifications:

  • Must obtain and maintain security clearance.

Responsibilities

  1. Responsible for end user training and technical support for CCS applications.
  2. Document support calls and knowledge base with common problem resolutions.
  3. Develop and maintain implementation materials and processes for implementation of software applications.
  4. Responsible to maintain the confidentiality of inmate information in accordance with CCS policy, the Facility’s policy, the standards of the relevant professional association.
  5. Create training materials and user manuals for EcW software applications.
  6. The above responsibilities are a highlight of responsibilities and not a full list. Other responsibilities may be performed as assigned.

EOE Minorities/Females/Disabled/Vets.

Application Instructions

To apply directly to Correct Care Solutions, please click the link below. Another window will open and allow you to apply online.